Frequently Asked Questions

Shop, add desired products to your cart, and proceed to checkout. You can create an account for faster checkout or complete your purchase as a guest. We accept all major credit cards and secure online payment methods. Once your order is confirmed, you will receive an email with tracking details.', image: 'images/images/fallback_800x600.png', dataRanwarePrompt: 'A person\'s hands holding a smartphone, browsing an online store with skincare products, clean and modern interface, soft natural lighting, focus on hands and screen, shallow depth of field.' }, { category: 'Ordering & Shipping', question: 'What are your shipping options and delivery times?', answer: 'We offer several shipping options to suit your needs. Standard shipping typically takes 3-5 business days within the UK. Express shipping is available for faster delivery, usually within 1-2 business days. International shipping times vary by destination. All orders are processed within 1-2 business days. You\'ll receive a tracking number via email once your order ships.', image: 'images/images/fallback_800x600.png', dataRanwarePrompt: 'An elegant, unopened package with a Morelle logo on it, surrounded by soft, blurred light, suggesting fast delivery, clean white background, minimalist, professional shot.' }, { category: 'Ordering & Shipping', question: 'Can I change or cancel my order after it has been placed?', answer: 'We process orders quickly to ensure prompt delivery. If you need to change or cancel your order, please contact us immediately at +44 20 7946 0990 or [email protected]. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible once the order has entered the shipping process.', image: 'images/images/fallback_800x600.png', dataRanwarePrompt: 'A customer support representative with a headset, smiling and looking helpful, in a modern, bright office setting, blurred background, professional and friendly atmosphere.' }, { category: 'Products & Ingredients', question: 'Are Morelle products natural and organic?', answer: 'At Morelle, we are committed to using high-quality, natural, and ethically sourced ingredients. Many of our products feature organic components, and we prioritize formulations free from harsh chemicals, parabens, and synthetic fragrances. We believe in harnessing the power of nature for radiant skin. Detailed ingredient lists are available on each product page.', image: 'images/images/fallback_800x600.png', dataRanwarePrompt: 'Close-up of fresh, vibrant botanical ingredients like rose petals, lavender, and aloe vera on a clean white surface, soft diffused light, focus on natural beauty.' }, { category: 'Products & Ingredients', question: 'How do I choose the right products for my skin type?', answer: 'Choosing the right skincare is crucial. We offer products tailored for various skin types: dry, oily, combination, sensitive, and mature. Each product page includes detailed descriptions and recommendations for specific skin concerns. You can also visit our Blog for skincare tips or contact our experts for personalized advice.', image: 'images/images/fallback_800x600.png', dataRanwarePrompt: 'A diverse range of skincare bottles and jars, neatly arranged on a vanity, representing different skin types and solutions, soft, elegant background, warm lighting.' }, { category: 'Products & Ingredients', question: 'Are your products tested on animals?', answer: 'Absolutely not. Morelle is a cruelty-free brand. We never test our products or ingredients on animals, nor do we commission third parties to do so. We are proud to be ethically conscious and committed to animal welfare.', image: 'images/images/fallback_800x600.png', dataRanwarePrompt: 'A gentle hand petting a small, fluffy white rabbit, symbolizing cruelty-free practices, soft focus, warm and compassionate feeling.' }, { category: 'Returns & Refunds', question: 'What is your return policy?', answer: 'We want you to be completely satisfied with your Morelle purchase. If you are not happy with your order, you may return unopened products within 30 days of receipt for a full refund or exchange. Please visit our Terms of Service page for detailed instructions on how to initiate a return.', image: 'images/images/fallback_800x600.png', dataRanwarePrompt: 'An open package with a return label, a neatly folded receipt, and a Morelle product, on a clean, light surface, indicating a smooth return process.' }, { category: 'Returns & Refunds', question: 'How long does it take to process a refund?', answer: 'Once we receive your returned items and inspect them, refunds are typically processed within 5-7 business days. The refund will be issued to the original method of payment. You will receive an email notification once your refund has been processed.', image: 'images/images/fallback_800x600.png', dataRanwarePrompt: 'A hand holding a credit card over a smartphone showing a refund confirmation, digital payment concept, clean and modern, soft lighting.' }, { category: 'Account Questions', question: 'Do I need an account to place an order?', answer: 'No, you can check out as a guest without creating an account. However, we recommend creating an account for a more streamlined shopping experience. An account allows you to track your orders, view your purchase history, save your shipping information, and enjoy exclusive offers.', image: 'images/images/fallback_800x600.png', dataRanwarePrompt: 'A stylized icon representing a user account login screen, with a lock and a person silhouette, clean vector art, minimalist design, soft blue and white colors.' }, { category: 'Account Questions', question: 'I forgot my password. How can I reset it?', answer: 'If you\'ve forgotten your password, simply click on the ">My Account login page. Follow the prompts to enter your registered email address, and we\'ll send you a link to reset your password.', image: 'images/images/fallback_800x600.png', dataRanwarePrompt: 'A hand pointing to a "Forgot Password?" link on a blurred computer screen, soft light, slightly abstract, focusing on the action of resetting a password.' } ], filteredFaqs() { if (this.activeCategory === 'all') { return this.faqs; } return this.faqs.filter(faq => faq.category === this.activeCategory); } }">